Privacy Policy
1. Who We Are
1.1 Get Your Ticket
Get Your Ticket provides organizers, producers, promoters, presenters, owners and managers (“Organizers”) of events, venues and other activities (“Events”) with services to promote and sell reservations, tickets, memberships, certificates, admissions, donations and other confirmations to Patrons. Get Your Ticket is incorporated as Up In Code Inc., an Alberta corporation located at 350N - 8500 Macleod Trail, Calgary, Alberta, Canada T2H 2N1 (“Company,” “Get Your Ticket,” “Up In Code,” “we,” “us,” or “our”).
1.2 Services
Get Your Ticket’s websites, domains, applications, APIs, and mobile apps (collectively, “Services”) allow Organizers and Patrons to interact with Events. References to “you,” “your,” or “User” may include Organizers, Patrons or visitors.
2. Our Privacy Statement
2.1 Application
This Privacy Policy describes how we collect, use, store, and protect Personal Data—information relating to an identifiable person. Non-Personal Data does not identify a person and is not governed by this policy.
We take your privacy seriously. When using the Services, we may also collect Non-Personal Data. This Privacy Policy governs only Personal Data.
3. Personal Data That We Collect
When you interact with the Services, we may collect Personal Data as described below.
3.1 Online Users
Personal information typically includes name, phone number, and email. We collect Personal Data you voluntarily provide (e.g., registrations, surveys, inquiries). We also collect Automatic Data from your device, including IP address, device identifiers, browser information, statistics, and analytics through cookies and similar technologies.
Cookies anonymously track usage to improve the website experience. You may disable cookies, but certain site features may become unavailable.
If you register for Services, Non-Personal Data may be associated with your Personal Data and treated accordingly.
3.2 Organizers
Organizers may provide additional data, including payment information, bank information, and tax-related data. We may also receive Organizer data from payment processors, banks, or third-party services.
3.3 Patrons
Patrons registering for paid events provide payment information which may be Personal Data. Organizers may collect additional information through event registration forms. We may also receive Patron data from Organizers, social media, banks, or third-party platforms.
4. How We Use Your Personal Data
4.1 Specific Reason
Personal Data is used for the purpose for which it was provided, such as responding to an inquiry.
4.2 Access and Use
We use Personal Data to provide you with access to Services and monitor usage.
4.3 Internal Business Purposes
This includes improving Services, fraud prevention, enforcing Terms of Service, customer support, and business operations.
4.4 Marketing
With your consent, we may send marketing emails or SMS messages. Third-party advertising partners may deliver interest-based ads using cookies or tracking technologies.
4.5 Organizer Communications
You may receive communications from Organizers for events you register for. Organizer communications are governed by applicable laws and their own policies.
4.6 Other Purposes
You will be informed if we intend to use Personal Data in a way not consistent with this policy.
5. How We Disclose and Transfer Your Personal Data
5.1 No Sale
We do not sell your Personal Data to third parties.
5.2 Business Transfers
Personal Data may be transferred during mergers, acquisitions, or reorganizations.
5.3 Parent Companies, Subsidiaries, Affiliates
Personal Data may be shared within our corporate family under this Privacy Policy.
5.4 Agents, Consultants and Service Providers
We share Personal Data with service providers performing business functions on our behalf.
5.5 Organizers
Data submitted during event registration is shared with the applicable Organizer.
5.6 Facebook and Third-Party Connections
Linking external accounts (e.g., Facebook) may share profile and activity data to enable features.
5.7 Legal Requirements
We may disclose Personal Data to comply with legal obligations or protect our rights.
6. How We Store Your Personal Data
Personal Data may be stored by us or authorized third parties. We use reasonable security measures but cannot guarantee absolute security.
7. How You Can Access, Update or Delete Your Data
Registered users may access, update, or delete data via account settings or by emailing our support team.
8. How Long We Retain Data
We retain Personal Data while your account remains active and as required by law or legitimate business needs.
9. Your Choices
9.1 Limit the Data You Provide
You may limit the Personal Data provided, but some Services may not function without required information.
9.2 Opt Out from Electronic Communications
(A) Get Your Ticket Marketing Communications
All marketing emails include an unsubscribe link.
(B) Organizer Communications
Organizers must also provide unsubscribe options.
(C) Social Notifications
Adjust privacy settings or disconnect integrations.
(D) Transactional Communications
You will still receive essential communications such as ticket confirmations.
(E) Retention
Unsubscribing does not delete your Personal Data; Organizers may still contact you per their own policies.
9.3 Do Not Track
We do not respond to Do Not Track signals.
10. Exclusions
10.1 Data Provided to Others
This policy does not govern Personal Data shared with Organizers or other users.
10.2 Third-Party Links
We are not responsible for third-party site policies or practices.
10.3 Aggregated Personal Data
Aggregated, anonymized data may be compiled for research and is not considered Personal Data.
11. Children
We do not knowingly collect Personal Data from children under 13.
12. International Privacy Laws
Personal Data may be transferred to Canada or the United States and governed by this policy.
13. Privacy Policy Changes
We may update this policy periodically. Continued use of the Services constitutes acceptance of any changes.
14. Dispute Resolution
Please direct privacy complaints to:
support@getyourticket.com